Despite all the care we took in preparing your order, the package arrived in poor condition, or ... even worse, one or more items are missing 😬?

In this case, it is very important :

  • take pictures of the package and any damage, traces of opening.
  • Make a complaint or register your reservations when you receive your package at the relay point (or even refuse it) or just after receiving it in your mailbox to the courier customer service.

This allows you and us to avoid liability for any damage/theft.

The photos taken and the official complaint registered with the courier, please contact us and we will find a solution as soon as possible to complete your order!

La Tajinebanane Fam🍌

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