First of all we would like to assure you that, during the preparation of your orders, our Logistics Center continues to respect the sanitary measures put in place for Covid-19.
Our supplier orders from Portugal are left on pallets for 48 hours before being handled.
The carriers have also put in place strict measures to ensure the safety of suppliers and consignees. The current situation may extend the delivery time. All complaints that would normally be valid concerning delivery time or the delivery conditions cannot currently be invoked (example: if a 24-hour Chronopost deadline could not be respected).
For any order placed on our website before 12 noon (excluding weekends and holidays), shipments are made the same day, otherwise they are made on the next business day. You will be notified as soon as the package leaves the warehouse.
Restocking of a product: it may take a little longer to prepare your order, i.e. 2 to 4 working days before shipping (please refer to the page of the model in question).
Release of a new edition: in this case, please refer to the information provided on the article page. Please note that if a delay of two weeks is indicated on a new edition, it impacts your entire order, even if some of the items in your order are in stock.
Rest of the World: Please note that additional customs fees may be charged by DHL. You do not pay French VAT when you place your order, so local VAT + handling fees may be applied.
For any questions regarding customs fees, please refer to this article.
***For customers from French overseas departments and territories, please fill in the name of your department or territory (not "France") in order to be exempt from VAT***.
Thank you very much for your understanding!
Take care of yourself 💛
La Tajinebanane Fam